Communication That Builds, Not Breaks
Describe the situation, the observable behavior, and its impact. This focuses on facts rather than labels. Instead of you are unreliable, try yesterday’s handoff missed our 3 pm cutoff, which delayed testing and pushed our release window.
Communication That Builds, Not Breaks
Reflect back what you heard and ask a curious follow-up. People relax when they feel understood. A product lead once repeated a designer’s concern verbatim, then asked what would make this feel safe to try, unlocking a better prototype.